Account and Billing – Information & Policies
Account & Billing
Massachusetts Driver’s Education Certificate Guidelines
Completion Certificates are filed directly with the RMV and are not sent directly to the student. To be issued a certificate, students must meet the following requirements:
- Pass the final exam with a score of 80% or higher.
- If under 18, a parent or guardian must complete the Parent Class.
- Provide a valid MA permit number.
- Complete all required courses and obtain all necessary signatures.
- Ensure the account is paid in full.
Account Deactivation Guidelines
Students have up to 24 months to complete their program. After this period, accounts will expire, and access to services will be discontinued. Unused products will be forfeited. If unforeseen circumstances arise, students are encouraged to contact us to request an account freeze before their account expires.
Record Retention
The Next Street will retain student records only for the duration and scope required to comply with applicable state regulations. Records may be securely destroyed once retention requirements have been met.
Payment and Account Balance Policy
All outstanding fees must be paid within 30 days of the assessment date. The Next Street reserves the right to apply the value of any unused products or services toward any outstanding balance, at its discretion and without prior notice. To avoid forfeiting unused services or products, we strongly recommend settling any balances promptly. Please note that any scheduled appointments may be subject to cancellation if there are unpaid fees on the account. Unused products will be forfeited upon account expiration. Completion certificates will not be issued if there is an outstanding balance on the account.
Refund Guidelines
Bundles: Non-refundable and non-transferable.
Example, products that offer a quantity discount such as the Full Driver Education Bundle, 8 & 8 Bundle and the Easy as 123 Bundle.
A la Carte: Products purchased within the last 6 months are eligible for a refund, subject to a 10% processing fee.
Communication Guidelines
If you opt out of marketing communications, you are still responsible for adhering to the content of those messages. All communications from The Next Street, including email and text confirmations or reminders, are provided as a courtesy. While we strive to send timely reminders, The Next Street is not liable for any missed appointments due to the absence of such reminders. It is the student’s sole responsibility to manage their appointments by regularly checking their Student Portal for the confirmed date, time, and location of each appointment.